Refund policy

If you are not happy, you can have a full refund within 14 days of a purchase or renewal, no questions asked.

How to ask

• Email support@semics.co.uk with your order number or the email address you bought with, or
• Ask Paddle directly at paddle.net, using the details on your receipt.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle sends the refund to the card or account you paid with. Banks usually take 5 to 10 working days to show it.

After a refund

The licence ends when the refund is made: we issue no new keys for it and give no further updates or support, and you should remove the licence key from your site. Keys are checked offline on your site and we cannot switch them off, so the key you already have keeps working with versions released before its year of updates ends, but you no longer have a licence to use it. Your data stays where it is.

After 14 days

After 14 days we do not usually refund, but you can cancel at any time so that your licence does not renew. If a Pro feature does not work as described and we cannot fix it, we will refund the current year's fee. If you are a consumer, this policy does not affect your legal rights.